The Ultimate List of Loyalty Conferences

As a loyalty marketer, you want to stay at least one step ahead of the competition.

The best way to do that is through education and networking.

Attending loyalty conferences is a great way to meet some of the foremost minds in the industry and make valuable contacts.

That’s why we decided to put this loyalty conferences list together for you.

This will always be a work in progress, so if you know of any that are missing, please let us know and we’ll add them.

If you’d like to share your thoughts about any loyalty conference you’ve attended, we’d love to hear about them!

Hope to see you out there!


Loyalty Academy Conference 2020

Summary: Presented by the Wise Marketer, this is one of the loyalty conferences you’ll want to check out.

According to the website, you’ll want to attend if “You are a mid- to senior-level marketer with an interest in building the most effective customer strategy you can offer to your best customers, senior management, and stakeholders.”

The conference attendees include officials from airlines, cards, hotels, retail and vendors and is completely focused on loyalty innovation.

Dates: March 4-5, 2020

Venue: W Fort Lauderdale

Location: Fort Lauderdale, FL



Shoptalk 2020

Summary: Any conference you can attend where there are more than 8,000 people from the retail industry is quite appealing.

The attendee list runs the gamut: Established retailers, brands, tech companies, startups, investors, and media are here.

According to the Shoptalk 2020 website, “we’ve defined the industry’s digital community by bringing established retailers and brands together with direct-to-consumer and tech startups, large tech and Internet companies, venture capital investors, real estate developers, equity analysts, media and others.”

Shoptalk 2020 boasts an industry-defining agenda, world-class speakers, and unique networking and collaboration programs.

Conference formats—many of which are new for 2020—include groundbreaking sessions, peer roundtables, curated dinners, double opt-in one-to-one meetings, deep dives and case studies, immersive visual experiences, interactive audience sessions, industry frameworks, and rapid-fire debates.

Sounds like a can’t miss event!

Dates: Sept. 14-17, 2020

Venue: Mandalay Bay

Location: Las Vegas, NV



Retail Innovation Conference 2020

Summary: The Retail Innovation Conference, hosted by Retail Touchpoints, focuses on providing actionable takeaways from disruptors in the industry.

All the workshops, panels, and insights focus on emerging tactics and technologies.

Dates: Oct. 19-21, 2020

Venue: Convene

Location: New York, NY



Loyalty Expo 2020

Summary: Loyalty Expo is a true loyalty-focused conference that is full of great experiences for both brands and loyalty vendors.

Presented by Loyalty360 – Association for Customer Loyalty, Loyalty Expo has earned the reputation of being one of the industry’s premier events.

The three-day event includes learning and networking opportunities including: 20+ interactive sessions, cocktail receptions and meals in the exhibit hall, and marketer-only peer-to-peer roundtables, as well as product and technology showcase sessions.

Loyalty Expo also includes the Loyalty360 Customer Loyalty Awards that showcase customer experience programs that use innovative tools and techniques to understand the customer and develop emotional bonds with them.

The Loyalty360 Customer Loyalty Awards recognize leading customer loyalty programs in North America, as well as those operating in EMEA, APAC and/or LATAM.

Dates: Sept. 28-30, 2020

Venue: Sheraton Charlotte Hotel

Location: Charlotte, NC



CRMC 2020

Summary: As one of the premier events targeting the customer loyalty and CRM industry, CRMC attracts more than 200 retailers each year to openly share their challenges and strategies around marketing and CRMC.

This is a fast-paced conference with tons of opportunities to network. You’ll leave with some new relationships and action items.

Dates: Oct. 28-30, 2020

Venue: Hilton Chicago

Location: Chicago, IL




Summary: Billed as the leading event for grocery and CPG innovation, Groceryshop launched in 2018 and drew more than 2,200 attendees.

Attendee feedback was phenomenal with a Net Promoter Score (NPS) of over 50, which translated to more than 3,000 attendees in 2019.

This conference draws established and startup CPG brands, supermarkets, c-stores, drug stores, discount stores, ecommerce players, warehouse clubs, grocerants and non-traditional grocery retailers.

Groceryshop brings together the industry’s community of leaders from across a wide range of job titles, including digital and ecommerce, marketing, technology, merchandising, supply chain and store operations. It addresses shared challenges and opportunities relating to the evolution of how consumers shop for products ranging from food and beverage to health, beauty, personal care, along with household and pet supplies.

Dates: Sept. 19-22, 2021

Venue: Mandalay Bay

Location: Las Vegas, NV



Again, if you have anything to add to the loyalty conference list, please let us know. Hope to see you at some loyalty conferences!

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