August 6, 2020
This interview is part of our Moving Forward Blog Series, where we ask major brands how they’re adapting to changing consumer expectations from a loyalty perspective post-pandemic. Since Chipotle launched its Chipotle Rewards loyalty program last year, it has gained more than 8.5 million members. Leveraging their digital tools to spark customer engagement and grow…
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August 4, 2020
Your business and marketing teams are hooked on the idea of launching a loyalty program. They’ve already had a loyalty program strategy and alignment session and loyalty program design and validation meeting. And they’ve figured out a profitable loyalty program financial model as well as a loyalty program marketing communications plan. Now, it’s time to talk…
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July 30, 2020
Has retail reached a turning point? Since COVID-19 hit the U.S. earlier this year and continues to wreak havoc in various parts of the country, many retailers are not only struggling, but closing their doors permanently. This leaves companies searching for answers. How do you know what is best for your company to thrive in…
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