JOIN THE RISING TIDE OF COMPANIES RETHINKING LOYALTY


POWERING 50+ PREMIUM LOYALTY™ PROGRAMS
READY TO RETHINK LOYALTY?

What is Premium Loyalty?


We Live in the Age of the Customer


And customers are less loyal than ever before. Differentiation is critical, but most traditional loyalty programs feel so similar. Anyone can replicate discounts and free shipping. That’s why we have to stop thinking only in transactions. We have to rethink loyalty.

A Different Model is Gaining Momentum


Some call it subscription loyalty. Others call it membership loyalty. We call it premium loyalty. Customers pay a fee in exchange for 24/7 benefits that traditional loyalty programs can't touch. You go from being "just another program" to being an irreplaceable part of customers' lives.

Rewards for You and Your Customers


With premium loyalty, your best customers buy more often, spend more when they do, and evangelize for your brand. You get additional revenue from membership fees and unparalleled data on buyers' habits, likes and dislikes. You get loyalty as an outcome, not just a series of transactions.

Positive ROI From Day One


Retailers make huge investments in the technology and people behind traditional programs. Hopefully, they break even after a year or two. But premium loyalty throws that risk out the window and works on a revenue share model. There’s no upfront investment needed. Our revenue comes from a percentage of the membership fees. In other words, we only succeed if your program does, which is why we bring our full suite of services to the table at no additional cost.

What We Do For Retailers

(You Get More Than Just a Platform)

Product & Marketing

In the Age of the Customer, when brand differentiation is more important than ever, most traditional loyalty programs are the same. But what works for one brand won’t work for another. That’s why from a product perspective, we build each program to make sense for each retailer and its best customers. You won’t get an off-the-shelf solution. And from a marketing perspective, we continue to analyze and optimize each program so that it continues to stay on-brand and resonate with its members for the long run.

LEARN MORE

Customizable Member Benefits

Consumers want to use benefits that are important to them. One-size-fits-all doesn’t work. That’s why our flexible, scalable benefits infrastructure lets you offer the rewards your customers will value most. From discounts and rebates to exclusive content and experiences, we can deliver exactly what your program members want. It’s all about balancing transactional and experiential benefits to build a true emotional connection.

LEARN MORE

Technical Integrations

Our Momentum Platform™ works with any IT infrastructure. Handle billing yourself or pass it to us. Host program web pages on your servers or ours. Integrate with any third-party services and platforms you’re already using. Upload content through our CMS or your own. Our platform is built to work how you want it to work.

LEARN MORE

Support & Analytics

We have your back well beyond your program’s launch. From day 1 to infinity, our team is available 24/7/365 for technical issues, and we provide unparalleled analytics data, reporting, and regular strategic reviews. We don’t set it and forget it. We’re working on behalf of our retailer partners every day to ensure the continued success of their programs.

LEARN MORE

Over a Decade
of Premium Loyalty Experience

It's safe to say we've been doing this a while.

  • 70

    NPS
    Score

  • 50+

    Programs
    Supported

  • 12

    Weeks
    to Market

LATEST UPDATES

  1. Blog

    December 5, 2019

    Has the Starbucks Rewards Revamp Been a Pick Me Up?

    When Starbucks relaunched its loyalty program in April, it was met with some initial criticism. Would it alienate existing core customers? Would people understand it? Would it really contribute to growth or would it backfire? We had a different view on the Starbucks Rewards revamp back in March which you can read about here. So,…

  2. Blog

    December 3, 2019

    Why Customer Loyalty Is All About Emotional Connections – featuring Sheryl Clark, CEO of Boston Proper [Interview]

    Have you ever engaged with a brand and thought, “Wow. They really get me?” Sheryl Clark, CEO of women’s apparel retailer Boston Proper, believes building emotional connections like that with customers is the key to loyalty. We recently caught up with her for an enlightening discussion about customer loyalty.   Jim Tierney: Can you talk…

  3. Blog

    November 28, 2019

    The Old Loyalty Model Is Broken, but There’s a Fix

    “If it ain’t broke, don’t fix it.” The old saying does have truth to it, but we sometimes put off fixing things that need attention simply because it’s the way we’ve always done them. Something might not appear broken on the outside which can cause complacency. That complacency can lead to not considering a better…

Are You Ready to Go Premium?

If you want to start creating powerful loyalty moments, fill out the form below. One of our loyalty experts will reach out to you to start a conversation.